Resident FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
No, an application must be in place to hold a property. -
Do I pay the first month’s rent with my security deposit?
Yes, the first month’s rent and the full security deposit are required before possession of the property can be taken. -
How old do you have to be to apply?
You need to be 18 years old to apply. All individuals over the age of 18 will need to do a separate application. -
Is the deposit refundable?
There is a $300 lease initiation fee that is deducted from the deposit, however the remaining is refundable as per the condition of the property when vacating the property. This is outlined in the lease agreement. -
Who needs a cosigner?
Co-signers are eligible to help increase your credit score if needed. The qualified co-signers Credit Score must have a minimum of 700 or higher. Example: Applicant Credit Score = 550 + Co-signer Credit Score = 700, Average Credit Score = 625 -
You have a property I want to rent. How do I apply?
There is an application link on the property listing. You can apply there or contact us for the application at resident@pmp-utah.com. -
How do I pay rent?
There is a resident portal that allows you to login to your account to pay rent via ACH. You can also pay via check. There is a nominal fee for each of these options. -
I want to get a pet. What should I do?
PET SCREENING IS A REQUIRED PART OF THE APPLICATION PROCESS FOR ALL APPLICANTS: A welcoming environment is paramount to all of our residents with or without pets as well as animals. To help ensure ALL of our residents understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile. This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability. If you need accommodation in another way, please contact us. Please get started by selecting a profile category on our landing page: https://propertymgmtprosofutah.petscreening.com -
I want to move out, but my roommate wants to stay. What should I do?
If one roommate wishes to move out while the other wants to stay, there are a few options we can explore:
1. Find a Replacement Resident: You can work together to find a suitable replacement resident who meets the qualifications outlined in the lease agreement. This new resident would need to undergo the standard application and screening process.
2. Contact the property manager, and if you qualify, you may be able to stay at the property on your own.
3. Early Lease Termination: Alternatively, if the above options are not feasible, we can discuss the possibility of negotiating an early lease termination. Please note that this may involve certain financial obligations, such as paying a termination fee or fulfilling the remaining lease term.
Ultimately, the best course of action will depend on the specific terms of your lease agreement and the preferences of all parties involved. We recommend reviewing the lease agreement together and discussing these options further. -
My lease expiration is coming and I want to move out. What should I do?
1. Review the Lease Agreement: Start by reviewing the lease agreement to understand the terms regarding lease expiration, notice requirements, and any provisions related to moving out.
2. Provide Notice: If the lease requires residents to provide notice of intent to move out, ensure that notice is given within the specified timeframe. Typically, this is 30 days before the lease expiration date, but it can vary depending on the terms of the lease.
3. Schedule a Move-Out Inspection: Contact the property manager or landlord to schedule a move-out inspection. This inspection allows the landlord to assess the condition of the rental unit and identify any damages beyond normal wear and tear.
4. Prepare the Rental Unit: Before moving out, thoroughly clean the rental unit and address any maintenance or repair issues as required by the lease agreement. Ensure that all personal belongings are removed from the premises.
5. Return Keys and Provide Forwarding Address: On the day of move-out, return all keys and access devices to the landlord or property manager. Also, provide a forwarding address where the security deposit refund and any other correspondence can be sent.
6. Settle Financial Obligations: Ensure that all rent payments are up-to-date and settle any outstanding financial obligations, such as unpaid rent or utility bills. The property manager may deduct any unpaid amounts from the security deposit.
7. Request Security Deposit Refund: After the move-out inspection and settlement of financial obligations, request the return of the security deposit from the property manager. State laws typically require property managers to return the security deposit, minus any allowable deductions, within a specified timeframe (often within 30 days).
8. Follow-Up: If there are any concerns or disputes regarding the security deposit refund or final move-out procedures, communicate with the landlord or property manager to address them promptly. -
Who is responsible for paying for repairs & maintenance requests?
The responsibility for paying for repairs and maintenance requests typically depends on the nature of the repair and the terms outlined in the lease agreement. Here's a general guideline:
1. Property Manager/Owners Responsibility: Property Manager/Owners are typically responsible for maintaining the structural integrity of the rental property and ensuring that it meets certain health and safety standards. This includes repairs to the building's structure, exterior maintenance (such as roof repairs), and systems such as plumbing, heating, and electrical.
2. Resident Responsibility: Residents are generally responsible for maintaining the cleanliness and condition of the rental unit and for reporting any maintenance issues promptly. Residents are typically responsible for minor repairs and maintenance tasks that arise from regular wear and tear or resident negligence, such as replacing light bulbs, minor plumbing issues caused by misuse, and routine cleaning.
3. Lease Agreement: The specific responsibilities of both property managers and residents regarding repairs and maintenance are outlined in the lease agreement. This document typically specifies which party is responsible for certain types of repairs, how maintenance requests should be submitted, and any procedures for reimbursement or deduction from the security deposit.
4. Prompt Reporting: Residents should promptly report any maintenance issues or repair needs to the property manager as soon as they arise. This allows them to address the issue promptly and prevent it from worsening.
5. Emergency Repairs: In the case of emergency repairs that affect habitability or safety, such as a burst pipe or malfunctioning heating system, property managers are generally responsible for arranging and paying for repairs, even if the lease agreement states otherwise.
It's essential for both property managers and residents to understand their respective responsibilities regarding repairs and maintenance and to communicate effectively to ensure that issues are addressed in a timely manner. If there are any questions or disputes regarding repair responsibilities, referring to the lease agreement and seeking clarification from the landlord or property manager is recommended.